The result
Customers don't change anything. The team gets actual coordination without a platform migration.
A coordination layer on top of WhatsApp Business API — auto-assignment, Kanban tracking, real-time analytics. Customers keep messaging on WhatsApp. The team stops dropping things.
Client Project
2024
Zero lost messages, no platform migration
A field service company lost a major client after a four-hour response gap. Eight agents were online. Nobody responded because each assumed someone else was handling it.
That's not a people problem. WhatsApp has no message ownership, no queue visibility, no way for a team to coordinate without switching to a different platform entirely.
Sync sits on top of WhatsApp Business API. When a message comes in, the first agent to respond claims it — that claim broadcasts instantly, so nobody else touches the same conversation. Tickets move through stages (To Do → In Progress → Done). Managers watch response times and workload in real time.
Sub-100ms sync across all team members. Matches what WhatsApp users expect.
Every conversation has an owner Auto-assignment eliminates the "someone else will handle it" failure mode.
No duplicate responses The claim broadcasts the instant the first agent replies — other agents see it immediately.
No lost messages Transparent queue with clear ownership visibility means nothing falls through.
Workload visible to managers in real time Response times and team workload tracked live, not reconstructed after the fact.
Customers don't change anything. The team gets actual coordination without a platform migration.
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